How to Contact Sidewinder Computers
Effective 1-1-2015, for questions about your order, returns, or
technical support please
email us at
firstname.lastname@example.org. Due to obligations to family needs, we no
longer offer telephone support.
Sidewinder Computers is located in Franklin, Indiana.
Sidewinder Computers uses industry-standard SSL encryption for all orders. When you
enter your credit card number into our order form, it is transmitted across the Internet
in an encrypted, or scrambled, form, and is then decoded when we receive it. For more
information on security, click here.
All credit card numbers are automatically purged by Yahoo! Store 30 days from
the time you order with us.
Every domestic U.S. order shipped includes an
invoice attachment for your records. If you do not wish to receive an invoice,
simply make a note in the comments field when you check out and it will not be
included. Invoices which are not included are destroyed by a Fellow's crosscut
Your privacy is important to us. We will never under any circumstance share
information with, or sell it to, unauthorized individuals or companies. Please read our web hosts privacy
policy here. The information we obtain
from you during your visit to our site and the information you give, such as your credit
card number and contact information, is provided to our merchant only to process your order.
International customers outside of the United
States and Canada only - your information is provided to a third party
verification service which helps us determine the validity of orders outside of
the United States and Canada. For cardholder security, you may be contacted to
verify your order.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
Payment & Shipping
Sidewinder Computers accepts the following credit cards: Visa,
Discover, American Express and Diners Club. We
also accept online payment via PayPal, as well as money orders and cashiers
checks (contact us for this method). The address we are shipping to must be
present on the card. For international customers, please indicate the Bank
name and Bank phone # in the appropriate fields when checking out.
If the product you ordered is out of stock, per Credit Card regulations, your
card will not be charged until the product ships. Indiana residents, add 7
All orders are shipped via the United States Postal Service
(USPS). For domestic U.S. and Canada customers, there is no
handling fee, packaging fee, or any hidden fees. Our website shipping tables are
calculated for exact shipping costs by weight. We make every attempt to ship in-stock orders placed before 5 p.m. ET (22:00 GMT)
the same business day. Tracking information can be viewed by clicking on the
order status link in the email you receive, or by visiting the following
For First class, Priority mail, Express mail, and all International packages
Shipping rates are
calculated in real time based on the packages weight. If shipping costs exceed our
original estimate, we may ask for, via telephone or email, your permission to increase
shipping charges prior to charging your card. If the actual shipping costs are less than
expected, we pass the savings along to you, and we will notify you via email of the
lower cost. United States Postal Service shipping rates (in U.S.
dollars) as of May 12, 2007, can be found at http://ircalc.usps.gov. For additional rates, please see http://ircalc.usps.gov/
and use 46143 as the originating zip code.
International Order Shipping Methods
1. Express Mail
International - All international credit card orders must use this
method. Express Mail International is a reliable, high-speed mail service
available to over 190 countries. Your order is delivered in 3-5 business days to
major destinations, is insured for free up to $100, and features a tracking
number. Your order will ship within 24 hours. Indicate any special requests in
the "comments" field at checkout. You will receive an email when your
order is placed, and again when it ships. Express Mail International has an
arrival time Service guarantee to Australia, China, Hong Kong, South Korea, and
2. Priority Mail
International - Delivered in 6-10 days. Features tracking number to
major destinations and an "automatic" insured amount, usually around
$40-60 USD. Your order will ship within 24 hours. Indicate any special requests
in the "comments" field at checkout. You will receive an email when
your order is placed, and again when it ships.
3. UPS worldwide Express (saver) -
Delivered in 3-5 days, available to select locations only. (United Kingdom,
First Class International has been removed, indefinitely, due to customers from
claiming non-receipt of packages using this
See our International Shipping page for complete
Sidewinder Computers offers a 30-day money-back guarantee, with a 15 percent restocking fee, on
most of the products we sell. For any reason, you may return your purchase for a full refund of the purchase price less applicable restocking fees
and original shipping costs, but only during the first 30 days of the shipping date.
We do not accept returns for refund on the following items: Complete Liquid Cooling
kits, opened box Heatsinks or Watercooling products, Tubing, or any blister packaged/sealed
Our restocking fee applies to all non-defective, returned items -- no exceptions.
Original shipping charges are non-refundable. Products must be returned in original,
unopened and undamaged, resellable condition with all included accessories, packaging and documentation.
For example, if you purchased from us a waterblock or a heatsink, and opened the
packaging, or installed it, or touched it, or exposed the copper to open air
where it can oxidize quickly, any or all of the above, we will not accept your
return due to the product being non-resellable.
We do not cross-ship merchandise nor offer exchanges.
Please re-order the correct part through our web site.
Sidewinder Computers offers a 60-day warranty on all our products to be free of defects in materials and workmanship -- and will be replaced without question -- within the first 60 days of the shipping date, provided the product has not been subject to abuse, misuse, neglect or physical damage. This warranty applies only to the original purchaser and is non-transferable. Please contact the manufacturer directly after this period.
If ever you receive a defective product, please contact us as soon as possible for a Return Merchandise Authorization (RMA) number. You may email us at
email@example.com to obtain authorization. We accept no returns without a valid RMA number. RMAs are valid for 10 days from the issue date.
For order cancellations, please email
firstname.lastname@example.org as soon as possible after placing your order
with the word "Cancel" in the subject line of your email. If
your order has been shipped, you may refuse the package upon delivery. A credit
will be issued when the order is redelivered to us, minus any applicable return
Limited Liability Disclaimer
Sidewinder Computer Systems Inc. (Sidewinder Computers) shall not be held responsible or liable for (1) any damages incurred, incidental or consequential, while using our
products, including but not limited to loss of income, savings or profit, or loss of
electronic data or records, (2) third-party claims filed against the purchaser, or (3)
damage to products during shipment or lost or misdirected shipments.
Use our products at your own risk! If you are unsure how to install something correctly,
contact us first. We can't help you if we don't know there is a problem. Any and all
liability by us is valid for no more than the current market value of the goods sold by
We reserve the right to make changes or updates to our site, including adjustments for
typographical errors or for product specification clarifications, without notice.
About Site Content
Unless otherwise noted, all content on the Sidewinder Computers web site is the
property of and is protected by applicable federal copyright laws, specifically, but not
limited to, the Digital Millennium Copyright Act (DMCA). No content may be copied,
reproduced, modified, published, uploaded, posted, transmitted, or distributed in any
form, or by any means, other than with the express permission of Sidewinder Computers.
Product descriptions found on this site are the property of Sidewinder Computers and shall
not be used without express written permission of Sidewinder Computers. Plagiarization of
product descriptions, which includes subtle changes and slight alterations, is a violation
of U.S. copyright laws.
Review sites: If you'd like to use our images, please contact us and we will promptly expedite
Resellers: If you'd like to use our images, you must contact us prior to using for pricing.